Shipping policy

At House of Viya, we take utmost care to ensure your jewellery reaches you safely and in perfect condition.

1. Order Processing

• All orders are processed within 1–2 business days after order confirmation.

• Since our jewellery is handmade & Premium ,certain pieces may require additional processing time. In such cases, timelines will be clearly communicated.

• Orders are not processed or shipped on Sundays or public holidays.

2. Shipping Locations

• We currently ship across India.

• International shipping will be introduced soon (details will be updated on our website).

3. Shipping Charges

• Standard shipping charges (if applicable) will be calculated and displayed at checkout.

• We may offer free shipping during promotions or on select order values.

4. Estimated Delivery Time

• Once dispatched, orders are typically delivered within 7–10 business days, depending on your location.

• Delivery timelines may vary due to courier partner delays, weather conditions, or unforeseen circumstances.

5. Order Tracking

• After dispatch, you will receive a tracking link via email or SMS to monitor your shipment.

• Please allow up to 24 hours for tracking details to reflect.

6. Packaging

• All jewellery is packed securely in protective and premium packaging to prevent damage during transit.

• We ensure discreet and safe handling of every order.

7. Delivery Delays

• While we strive to deliver on time, House of Viya is not responsible for delays caused by courier partners or external factors beyond our control.

• In case of significant delays, our support team will assist you.

8. Incorrect Address

• Please ensure your shipping details are accurate at checkout.

• House of Viya will not be liable for non-delivery due to incorrect or incomplete address details provided by the customer.

9. Contact Us

For any shipping-related queries, please reach out to us at:
📧 store.houseofviya@gmail.com